Frequently Asked Questions (FAQ) Appliance Rx

Got questions about your malfunctioning appliance or our repair process? You've come to the right place! We believe in clear communication, so here are answers to some of the most common inquiries we receive.

Scheduling & Service Calls

Q: How do I schedule a repair service?

Scheduling is easy! You can call us directly at (843) 888-3620 or fill out our online contact form [Link to Contact Form/Scheduling Page Here]. We'll work with you to find a convenient time for a technician to visit.

Q: What happens during a service call?

Our skilled technician will first listen to your description of the appliance's symptoms. Then, they'll perform a thorough inspection and advanced diagnostic tests using specialized tools. Once the root cause is identified, they'll explain the problem, provide a clear repair plan, and give you a transparent estimate before any work begins.

Q: How long does a typical repair take?

Repair times can vary depending on the complexity of the issue and the availability of parts. Our goal is always to complete repairs efficiently. Many common issues can be resolved during the initial visit, while more complex problems might require ordering parts, which we'll communicate clearly to you.

Q: Do you offer emergency repair services?

While we aim for prompt service for all our customers, we understand some appliance failures are more urgent than others (like a fridge on the fritz!). Please call us to discuss your situation, and we'll do our best to accommodate your needs as quickly as possible.

Appliance Issues & Repairs

Q: My refrigerator isn't cooling. What should I do?

First, check if it's plugged in and if the circuit breaker is tripped. Ensure the door seals are intact and not letting cold air escape. If these simple checks don't fix it, it's time to call us! A non-cooling fridge is a food-spoiling emergency, and our experts will diagnose everything from the compressor to coolant levels.

Q: My washing machine isn't spinning/draining/making strange noises. Can you fix it?

Absolutely! These are common washer woes. Whether it's a motor issue, a faulty drain pump, a worn belt, or an unbalanced drum, our technicians are adept at diagnosing and resolving a wide array of washing machine problems to get your laundry routine back on track.

Q: My dryer isn't heating or taking too long to dry clothes. What's wrong?

This is often due to a faulty heating element, a clogged vent (a very common culprit!), or an issue with the thermostat or thermal fuse. It's crucial to address these quickly for both efficiency and safety. We'll diagnose the exact cause and get your dryer blowing hot air again.

Q: Do you repair all types of appliances?

Yes, we specialize in major home appliances including refrigerators, freezers, washers, dryers, dishwashers, ovens, ranges, and cooktops. If it's in your kitchen or laundry room, chances are we can fix it!

Our Service & Guarantees

Q: What brands do you service?

Our skilled technicians are equipped to diagnose and repair issues for virtually all major appliance brands and models. We stay up-to-date with the latest technologies to ensure comprehensive service.

Q: What is your service area?

We proudly serve North Charleston, SC, Hanahan, and Goose Creek.

Q: Do you offer a warranty on your repairs?

Yes, we stand behind our work! We offer a 90-day labor warranty 180 parts warranty. Your satisfaction and peace of mind are our top priorities.

Q: How much does a service call or diagnosis cost?

We offer transparent pricing. There is a diagnostic fee for our technician to visit your home and accurately identify the problem. This fee is often waived or applied towards the total repair cost if you proceed with the repair. We'll provide a detailed estimate of parts and labor before any work begins. Please contact us for current diagnostic fee details.

Q: What should I do to prepare for the technician's visit?

Please try to clear the area around the appliance, making it easily accessible. If it's a refrigerator, try to keep the door closed to preserve contents. For washers or dishwashers, remove any standing water if possible. And please, have a good description of the problem ready for our technician!